After you have ordered, please send an email to theanimalartistry@gmail.com with 3-5 photos that clearly depict the animal's face and your confirmation number.

If you have a preference, please also specify the ribbon and background colour you'd like for your ornament. Failure to specify will result in a white background with a red ribbon (which looks really cute anyway).

Please allow 2-4 weeks for your order to be processed, not including shipping times. You will receive an email when your order has shipped. I always try to get them done sooner than 2 weeks but with the high volume of orders for the holidays, your order might take a little longer than usual to get to you.

Shipping options are only offered within North America at this time.

US SHOPPERS PLEASE NOTE: Small Packet USA does not offer tracking! If you would like to be able to track your package, I suggest you upgrade the shipping.

We are not responsible for lost or stolen packages. All packages are shipped with Canada Post at this time.

Since every order is custom, please note that at this time I am not accepting returns or exchanges. If you have an issue with your order, feel free to send us an email at theanimalartistry@gmail.com. Thank you!

After you have placed your order and sent over your 3-5 photos to theanimalartistry@gmail.com, please do not be alarmed if you do not hear from me! I usually only follow up if there is an issue or I have a question about your order. Check out my instagram @theanimalartistry for weekly updates (you might even see your order being painted). Otherwise, NO NEWS IS GOOD NEWS! Thank you for ordering <3